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A New Direction for Quixtar Sales
Friday, October 12, 2007 by Todd Krause
There has been a lot of talk about the transformation of the Quixtar business and I wanted to give you an update on the changes happening in the Quixtar Sales department. In an effort to build IBO partnerships and strengthen the Quixtar team environment, Quixtar Sales is currently undergoing a departmental reorganization to take on more of a consultant role with IBOs.
Ideally, a consultant is a provider of valuable expertise, insight, and third-party perspective that you can't necessarily always get from your own inner circle. Obviously, we have expertise and insight into the Quixtar business that could benefit IBOs. As consultants, we will not only listen to IBO concerns, resolve problems, and manage relationships, we also will provide IBOs with more business data that will equip them to make better business decisions and maximize the results of their efforts. Our mission in Sales is to deliver data-driven insights and consultation that leads to responsible, measurable and sustainable growth.
The plan to shift to more of a consultant role consists of three steps:
1. Drive Internal Change Management: The key to moving this concept forward and allowing it to succeed will be both internal and external change management.
2. Refine Existing Solutions: Members of Sales currently have information tools and training to help them be effective when consulting with Platinums and above.
3. Increase Line of Affiliation (LOA) Involvement: We can only be successful when we work in partnership with leaders and their organizations to help them define and reach long-term profitability goals.
The most important tool for internal change management is communication. We've been communicating in department, team, and one-on-one meetings, keeping other departments and IBO leaders in the loop on what we're doing.
As Sales transitions to a focus on Business Solutions through consulting, many organizational changes will take place. Business Solutions will no longer be a stand-alone concept within Sales, but instead will be the only way that business is done. Quixtar Sales also will recruit, develop and retain people who increase the department's capacity to conduct credible business consulting.
We'll increase our Sales team to better support our contact with IBOs, their downline, and the emerging leaders. We'll add LOA Field and Home Advisors who will meet one-on-one with IBOs and provide them the data and information they need to succeed. This means that the Sales Advisor will no longer be a voice on the phone, but a presence in the IBO's hometown.
Other than the obvious difference in LOA Field and Home Advisors (Field will be traveling and Home will be stationed at Quixtar), the two positions share many similarities. Their common responsibilities will be, but are not limited to:
-- Participate in quarterly LOA planning meetings
-- Participate in or conduct select Platinum and above meetings
-- Analyze and recommend areas of improvement for Platinums and above
-- Participate in LOA/Quixtar Events
-- Trials day
Stay tuned for more information via email and voicemail about this new plan. We want to keep IBOs informed about the direction we're taking and manage expectations up front.
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5 comments:
Had the IBO board, including TEAM representative Woodward, been made aware of the positive changes now being HEAVILY promoted, NONE of the mess that began in August would have occurred. Who made the decision to keep all this information secret?
A Nony Mous
I've been in the "E" quadrant for many years, and all of this sounds like just another corporate fishing trip; telling the workers that it'll all change soon. But we all know what's changing in this picture, and the track record is all we need to know to guide us for placing our trust. Promotion is one thing - I'll keep watching the score board. By By big 'Q'.
Secret whatever. This Q change might sound good on paper, but it is only as good as it's implementation. I mean if they are really concerned about involvement and consulting to better the IBO business; they wouldn't have pushed away their already proven best of the best consultants out there making it happen. Hire a consultant and fire the one already proven year after year with all the results in the world and vision to back it up. Q traded leadership consultation for management consultation. Both consult and are involved, but the former actually provides value.
In the message from Q, "Obviously, we have expertise and insight into the Quixtar business that could benefit IBOs. As consultants, we will not only listen to IBO concerns, resolve problems, and manage relationships, we also will provide IBOs with more business data that will equip them to make better business decisions and maximize the results of their efforts."
Are they kidding?! What do they know about "building" an IBO business? When was the last time one of "Them" were out in the field? They have obviously forgotten that this is a "people" business! Their people skills are non-existent, thus the reference to their IBO's as "property".
Onward and upward with the TEAM!!!!!
Team should keep a close eye on what Q will be using for tools. I can't imagine them being successful without infringing on what has been taught by Team!
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